Why Taking a Step Back From Social Impact Assessment Can Lead to Better Results
Before diving into measurement, organizations must establish awareness of and readiness for impact in every aspect of their operations.
Measurement & Evaluation - Most Popular
New ways to measure and evaluate the impact an organization’s work has on society (more)
Building Organizational Muscle and Mindset to Gather Participant Feedback
How shifting attention from gathering data about clients to gathering data from them helped a criminal justice organization improve services for participants and increase equity in the process. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Video
Improving an Employment Service With a Former Prisoner’s Feedback
When Betty McCay finished a 27-year prison sentence and approached the Center for Employment Opportunities for help with finding a job, the last thing she expected was to be asked for her feedback on running the program. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Podcast
Former Prisoner Pays Forward the Gift of Being Heard
Shannon Revels met a teacher in prison who listened to his ideas, demonstrating a willingness to engage that Revels paid forward at his employment agency and on the job. Part of a series produced for SSIR with the support of the Hewlett Foundation.
The Great DIB-ate: Measurement for Development Impact Bonds
Billions of dollars are poised to flow into development impact bonds (DIBs) as a mechanism for solving social challenges around the world. Now is the time to make sure these complex structures are grounded in sensible approaches to measuring impact.
The Power of Letting Go
New research explores when top-down control works best in international development work, and when organizations should let employees in the field navigate challenges by using their own judgment.
Time for a Three-Legged Measurement Stool
Going beyond traditional monitoring and evaluation to focus on feedback can lead to new innovations in the social sector.
Video
Tools and Lessons to Make Listening to Clients Feasible
Gathering feedback from clients can be the swiftest path to insight and service improvement for nonprofits. Listen for Good offers a low-cost, high-quality method. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Use Customer Surveys to Measure and Improve Nonprofit Programs
A simple measurement solution exists beyond evaluation and monitoring: asking nonprofit clients to take surveys about their customer experience. Lean Data and Listen for Good show how. Part of a series produced for SSIR with the support of the Hewlett Foundation.
How—and—Why to Listen Until Someone Feels Heard
In fields as diverse as healthcare and social services, training employees in empathy translates into lower burnout, better outcomes, and economic benefits. Part of a series produced for SSIR with the support of the Hewlett Foundation.